PRIVACY POLICY
Privacy & Data Protection
We value your privacy and are committed to protecting the personal information you share with us. This page explains what information we collect, how we use it, and the choices you have regarding your data.
Last Updated: July 2026
At North Country Hearth & Home (“North Country Hearth & Home,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit our website, submit a form, or interact with our services.
If you have any questions regarding this Privacy Policy, please contact us at:
North Country Hearth & Homes
26007 NY-37
Watertown, NY 13601
Phone: (315) 779-1666
Email: info@nchearthandhome.com
Table of Contents
1. Information We Collect
We collect information that you voluntarily provide when interacting with our website.
Depending on the form you complete, we may collect:
- Name
- Address
- Email Address
- Phone Number
- Services or Products You’re Interested In
- Installation Preferences
- Project Details or Comments
- Any additional information you voluntarily provide
We also automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Referring Website
- Date and Time of Visits
- General Geographic Location (based on IP address)
This information helps us improve website performance and better understand how visitors use our website.
2. How We Use Your Information
We use the information you provide to:
- Respond to questions and inquiries
- Provide estimates and project consultations
- Schedule appointments and services
- Recommend products and services
- Process requests submitted through our website
- Improve our website and customer experience
- Analyze website performance
- Comply with applicable legal obligations
Form submissions are securely stored within our website and are also delivered via email to appropriate members of our team so we can respond to your request.
3. Marketing Communications
If you choose to receive marketing communications by checking the appropriate consent box on our forms, your information may be added to our email marketing list.
We use Campaign Monitor to manage our email communications.
These communications may include:
- Seasonal reminders
- Service announcements
- Promotional offers
- Product updates
- Company news
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in every marketing email or by contacting us directly.
Submitting a contact form does not automatically subscribe you to marketing communications unless you have specifically opted in.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience.
Cookies may be used to:
- Remember website preferences
- Improve website performance
- Analyze visitor behavior
- Measure advertising effectiveness
- Personalize future advertisements
Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
5. Third-Party Services
Our website utilizes trusted third-party services to improve functionality and marketing efforts.
These services may collect certain information according to their own privacy policies.
Our website currently uses:
Google Analytics 4 (GA4)
We use Google Analytics to better understand how visitors interact with our website.
Google Analytics collects anonymous information such as:
- Pages viewed
- Time spent on pages
- Device information
- Traffic sources
- General geographic information
This information helps us improve the website and user experience.
Google Ads
Meta Pixel (Facebook Pixel)
We use Meta Pixel to measure advertising performance and improve our Facebook and Instagram advertising campaigns.
This allows us to understand how visitors interact with our website after viewing or clicking one of our advertisements.
Google Maps
Our website contains embedded Google Maps to help visitors locate our showroom locations.
Google Maps may collect information according to Google’s Privacy Policy.
Google reCAPTCHA
Our website uses Google reCAPTCHA to help prevent spam and automated form submissions.
Your use of reCAPTCHA is subject to Google’s:
- Privacy Policy
- Terms of Service
6. Data Storage & Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information collected through our website.
Information submitted through our forms is:
- Stored securely within our WordPress website
- Transmitted securely using SSL encryption
- Sent via email to authorized staff members for follow-up
While we make every effort to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw marketing consent
- Request information regarding how your data is processed
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been submitted by a child, we will promptly delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.
When updates are made, the “Last Updated” date at the top of this page will also be revised.
We encourage visitors to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
North Country Hearth & Homes
26007 NY-37
Watertown, NY 13601
Phone: (315) 779-1666
Email: info@nchearthandhome.com